Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the website and virtual assistant services provided by Get It Done Right! By Roxiann McCartney (“Company,” “we,” “us,” or “our”). By accessing our website, submitting an inquiry, engaging our services, or otherwise using our services, you agree to be bound by these Terms. If you do not agree, do not use our website or services.
1. Services
We provide virtual assistant support for busy professionals and small businesses, which may include (without limitation) calendar and email management, document preparation and formatting, invoicing, and administrative bookkeeping support (collectively, the “Services”). The specific scope, deliverables, timelines, and pricing for Services will be agreed in writing prior to commencement, such as via a proposal, statement of work, email confirmation, or service agreement (“Service Order”).
2. No Legal, Tax, or Financial Advice
Our Services are administrative in nature and are not a substitute for professional legal, tax, accounting, or financial advice. You are responsible for obtaining appropriate professional advice for your circumstances.
3. Client Responsibilities
You agree to: (a) provide accurate, complete, and timely information and materials needed to perform the Services; (b) review deliverables promptly and provide feedback or approvals as reasonably requested; (c) ensure you have the necessary rights and permissions to share any information, files, or data you provide; and (d) maintain backups of your data and systems.
4. Client Accounts, Access Credentials, and Authorized Use
If performance of the Services requires access to your systems, accounts, email, calendars, payment platforms, or other tools, you agree to provide access in a secure manner. You authorize us to act on your behalf solely to the extent necessary to perform the Services as directed by you. You remain responsible for maintaining the security of your accounts, including enabling multi-factor authentication where available and promptly revoking access when Services end.
5. Fees, Invoicing, and Payment
Fees are as set forth in the applicable Service Order. Unless otherwise stated, invoices are due upon receipt. Late payments may result in suspension of Services until balances are paid. You are responsible for any applicable taxes unless explicitly stated otherwise in writing.
6. Cancellations, Rescheduling, and Termination
Either party may terminate Services in accordance with the applicable Service Order or, if none exists, upon reasonable written notice. You remain responsible for payment for all Services performed and approved expenses incurred through the termination effective date. Where scheduling is required (e.g., calls or meetings), you agree to provide reasonable notice for cancellations or rescheduling.
7. Confidentiality
We may receive confidential or proprietary information from you in connection with the Services. We will use such information only to provide the Services and will take reasonable measures to protect it from unauthorized disclosure. Confidentiality obligations do not apply to information that is publicly available through no fault of ours, rightfully received from a third party without breach of a confidentiality obligation, or independently developed without use of your confidential information.
8. Data Privacy
We will handle personal information in accordance with our privacy practices and applicable law. If you provide us with personal data relating to third parties (e.g., customers or employees), you represent that you have the authority to do so and that such sharing complies with applicable privacy requirements.
9. Intellectual Property
Unless otherwise agreed in writing, you retain ownership of your pre-existing materials and content. Upon full payment of all amounts due, you own the final deliverables specifically created for you as part of the Services, excluding our pre-existing templates, processes, know-how, and tools, which remain our property. We grant you a non-exclusive license to use any incorporated templates or tools only as necessary to use the deliverables.
10. Third-Party Services and Tools
The Services may involve third-party platforms (e.g., email providers, calendar systems, invoicing tools, cloud storage). We are not responsible for third-party services, their availability, security, or changes to their features or terms. Your use of third-party services is subject to the applicable third-party terms.
11. Website Use
You agree not to misuse our website, including by attempting unauthorized access, transmitting malware, scraping, or interfering with site functionality. We may restrict access to the website for security, maintenance, or legal compliance.
12. Disclaimers
We will perform Services in a professional and workmanlike manner. However, the website and Services are provided on an “as is” and “as available” basis to the maximum extent permitted by law. We do not warrant that the website will be uninterrupted, error-free, or that any particular outcome will be achieved.
13. Limitation of Liability
To the maximum extent permitted by law, in no event will the Company be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising out of or related to the website or Services. To the maximum extent permitted by law, our total liability for any claim arising out of or related to the website or Services will not exceed the total amounts paid by you to us for the Services giving rise to the claim during the three (3) months immediately preceding the event giving rise to the claim.
14. Indemnification
You agree to indemnify and hold harmless the Company from and against claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your misuse of the website or Services; (b) your breach of these Terms; or (c) materials or instructions you provide that infringe or violate the rights of a third party.
15. Communications
You consent to receive communications from us electronically (e.g., email) regarding inquiries, scheduling, invoices, and service-related matters. You are responsible for keeping your contact information current.
16. Changes to These Terms
We may update these Terms from time to time by posting the revised version on our website. The updated Terms will be effective as of the posting date unless otherwise stated. Your continued use of the website or Services after changes become effective constitutes acceptance of the revised Terms.
17. Governing Law
These Terms are governed by the laws of the jurisdiction where the Company is based, unless otherwise required by applicable law. Any disputes will be handled in the appropriate courts of that jurisdiction, unless otherwise agreed in writing.
18. Contact
For questions about these Terms or to request information about our Services, please contact Get It Done Right! By Roxiann McCartney through the contact details provided on our website.
